Terms and Conditions

Welcome to Modern Silence. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By placing an order, you agree to be bound by these terms.

1. General Provisions

1.1. This online store is operated by MB “Modern Silence”, registration code: 307576261, address: Pilkalnio street 21-1, LT-06232, Vilnius, Lithuania.
1.2. We reserve the right to update or modify these terms at any time without prior notice.

2. Ordering and Contract

2.1. By placing an order, you are offering to purchase a product subject to these terms.
2.2. The contract between you and MB “Modern Silence” is formed only when we receive your payment and send a confirmation email.

3. Pricing and Payment

3.1. All prices are listed in Euros (€).
3.2. We accept payments via Paysera, PayPal (online banking, credit/debit cards, and other supported methods).
3.3. Payment must be received in full before the order is processed and shipped.

4. Shipping and Delivery

4.1. We ship products within Lithuania and internationally.
4.2. Delivery times and costs are specified during the checkout process.
4.3. MB “Modern Silence” is not responsible for delays caused by third-party shipping services or customs procedures.

5. Right of Withdrawal & Hygiene Policy

5.1. In accordance with EU law, you have the right to return products within 14 days of receipt.
5.2. Important Hygiene Exception: Due to health protection and hygiene reasons, earplugs can only be returned if the original packaging and hygiene seal remain unopened and intact. If the seal is broken, the right of withdrawal is forfeited.
5.3. For more details, please refer to our Atgriešanas un atlīdzības politika.

6. Liability and Warranty

6.1. We guarantee that the products are of high quality and match the descriptions provided on the website.
6.2. If you receive a defective product, please contact us at hello@modernsilence.com within 48 hours of receipt.

7. Privacy and Data Protection

7.1. Jūsu personas dati tiek apstrādāti saskaņā ar mūsu privātuma politiku un Vispārīgās datu aizsardzības regulas (GDPR) prasībām. Mēs izmantojam jūsu informāciju vienīgi pasūtījumu apstrādei un mūsu pakalpojumu uzlabošanai.

8. Dispute Resolution

8.1. Any disputes shall be resolved through mutual negotiations.
8.2. If a resolution cannot be reached, you may submit a claim to the State Consumer Rights Protection Authority of Lithuania or via the EU Online Dispute Resolution (ODR) platform.

9. Contact Information

If you have any questions, please contact us:

Nosaukums: MB „Modern silence“
Uzņēmuma kods: 307576261
Adrese: Pilkalnio g. 21-1, Viļņa, Lietuva
E-pasts: hello@modernsilence.com